Understanding Job Statuses
Every inspection moves from Lender Open to Submitted to your decision, and each status tells you what to do next.
Quick Reference
Before the visit: Pending Creation, Lender Open, Lender Assigned, Lender Scheduled, In Progress.
After submission: Submitted, Submitted Pending Approval, Submitted with Issue.
Your decision: Lender Approved or Lender Rejected.
Exceptions: Blocked, On Hold, Deleted.
Before You Start
You have opened a project's Jobs tab.
Step 1 — Before the Visit
Pending Creation
Drafted, not yet released.
Lender Open
Released. RAZE is finding an inspector. New orders start here.
Lender Assigned
An inspector is matched, but the visit is not scheduled yet.
Lender Scheduled
The site visit is confirmed.
In Progress
The inspection is underway.
Step 2 — After Submission
Submitted
Review the report and photos, then Accept or Reject. With auto-approve on, the system may approve it for you.
Submitted Pending Approval
Your decision is needed. Accept or Reject.
Submitted with Issue
The inspector flagged a problem. Read the alert first.
Step 3 — Your Decision
Lender Approved
The inspection is accepted and the draw can be released.
Lender Rejected
The inspection is sent back, and the inspector may redo the visit.
Step 4 — Exceptions
Blocked
The job cannot move forward. Investigate and resolve it.
On Hold
Paused on purpose.
Deleted
Removed and excluded from reporting.
Step 5 — Change a Status
Use the About panel
On the Jobs tab, click the eye icon. In the About panel, open the Status dropdown and pick the new status. Notices go to everyone involved.
Attach an outside report
Under Report, click the upload icon to attach a PDF that came from outside RAZE.
Tips
DO
- •Read the alert first on Submitted with Issue.
- •Use On Hold for intentional pauses.
WATCH FOR
- •Every status change sends notices to everyone involved.
- •Deleted jobs drop out of reporting.
Troubleshooting
Lender workflow
- Understand job statuses (this guide)
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