Getting Help on an Inspection
Tap Help on any inspection card to switch to Draft Mode, call RAZE support with the inspection ID, or request support for a specific issue.
Runs on: iPhone and Android. Get it on the App Store or Google Play.
Quick Reference
Open the inspection card and tap Help at the top right.
Weak connection? Tap Draft Mode.
To call, tap the support number and give the inspection ID shown above it.
To email, select your issue and tap Request Support.
Before You Start
You're signed in to the RAZE Mobile App with your inspector account.
The inspection you need help with is open on its card.
Step 1 — Open Help on the Inspection
Tap Help
Open the inspection card. Tap the green Help button at the top right, across from Back.
Step 2 — Pick the Fastest Route
Limited internet connection
The Help panel opens with the inspection address at the top. If your connection is weak on site, tap Draft Mode, beside "Limited Internet Connection?"
Call support
The line "Call support and provide inspection ID" shows the ID for this inspection. Tap the number under it, (888) 404-RAZE, and give that ID when RAZE support answers.
The inspection ID is already on the screen, so you never have to look it up before you call.
Step 3 — Request Support by Issue
Select your issue
Under Email Support, tap the issue that matches your problem: Unconfirmed location, Unable to Lock Inspection, Unable to Start Inspection, Unable to Cancel Inspection, Map Sends to Wrong Location or Incorrect GC Contact Information. Scroll for more. The check mark moves to the issue you tap.
Tap Request Support
Tap Request Support at the bottom of the panel to send the request for this inspection.
Tips
DO
- •Open Help from the inspection you are asking about, so the right ID travels with it.
- •Call when you are on site and blocked. Use Request Support when it can wait.
- •Pick the issue that matches best: it tells support where to look first.
WATCH FOR
- •The check mark. Only one issue is selected at a time, so check it before you send.
- •The list is longer than the screen. Scroll to see every issue.
Troubleshooting
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