Emailing Support About a Past Inspection
Quick Support lists your last five inspections and writes the support email for you, with the address, the draw number and your contact details.
Runs on: iPhone and Android. Get it on the App Store or Google Play.
Quick Reference
Tap the menu button at the top left of the map, then tap Help.
Scroll to General Help and tap Quick Support - Past 5 inspections.
Tap Email Support on the inspection you need help with.
Add your question to the email and send it.
Before You Start
You're signed in to the RAZE Mobile App with your inspector account.
An email account is set up in the mail app on your phone.
Step 1 — Open Help
Tap the menu button
On the map screen, tap the round green menu button at the top left. The menu slides open over the map.
Tap Help
Your name is at the top of the menu. Tap Help, just above Settings.
Scroll to General Help
The Help screen opens with a Search bar, Contact Support and the Quick Reference Guides. Scroll down to General Help: FAQ, Glossary and Quick Support are listed there.
Step 2 — Open Quick Support
Tap Quick Support - Past 5 inspections
Under General Help, tap Quick Support - Past 5 inspections, the last line.
Step 3 — Choose the Inspection
Find it in Last 5 inspections
Quick Support lists your last five inspections, newest first. Each card shows the date it was submitted, its status, a photo, the project name and the address.
Tap Email Support
Tap the red Email Support button on the inspection you need help with.
Step 4 — Send the Email
Check the email the app wrote
Your phone's mail app opens a new message, already addressed to RAZE support. The subject carries the address and the draw number. The message says who is asking, which draw and project it is about, where the property is, and the phone number and email where support can reach you.
Add your question and send
Type what you need help with in the message, then tap the blue send arrow at the top right.
Leave the subject as it is. The address and draw number let support find the inspection right away.
Tips
DO
- •Use Quick Support for questions after you submit, such as a correction or a question about the report.
- •Add one clear sentence about what you need before you send.
WATCH FOR
- •The card you tap. Each Email Support button writes the email for its own inspection.
- •The From address. Replies go to the account your mail app sends from.
Troubleshooting
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