Fixing a Missing PDF
When the red Missing PDFs button shows on the map, open each listed inspection, let its report data load, then view and send the report.
Runs on: iPhone and Android. Get it on the App Store or Google Play.
Quick Reference
Tap the red Missing PDFs button at the top of the map.
Tap Open beside an inspection in the list.
Wait while "Loading report data..." shows.
Tap Upgrade and View Report, then Send Report.
Before You Start
You're signed in to the RAZE Mobile App with your inspector account.
A good connection: the app loads the Draw Sheet and every photo of the inspection.
Step 1 — Open the Missing PDF List
Tap Missing PDFs
When one of your submitted inspections has no report PDF, a red Missing PDFs button shows at the top of the map screen. Tap it.
Tap Open on an inspection
The Missing PDF window lists each inspection that is missing its PDF. Tap the green Open button beside the first one.
Step 2 — Let the Report Data Load
Wait for the loading to finish
The inspection opens in My Past Inspections with a red "Loading report data..." label at the top. The Draw Sheet appears first, then the photos load one by one, with a count such as 17/19. Upgrade and View Report stays grey until everything is loaded.
Stay on this screen until the count is complete. An inspection with many photos takes longer.
Step 3 — View and Send the Report
Use the two buttons
When loading finishes, the red label is replaced by two buttons. Tap the green Upgrade and View Report to open the report, then tap the red Send Report to send it.
Repeat for each inspection
Go back to the map and tap Missing PDFs again. Open the next inspection in the list and repeat until the list is clear.
Tips
DO
- •Clear Missing PDFs when you are on Wi-Fi or a strong signal.
- •Work down the list one inspection at a time.
- •Check the address and draw number at the top before you send.
WATCH FOR
- •The grey Upgrade and View Report button. Grey means the data is still loading.
- •The photo count. Wait until it reaches the total before you expect the buttons.
Troubleshooting
Help and support
- Fix a missing PDF (this guide)
Use this guide with AI.
Ask RAZE AI here, or hand the plain-text guide to the assistant you already use.
Was this guide helpful?
Still stuck? Ask RAZE.
Ask RAZE AI for an instant answer from these guides, or send a request and the RAZE support team replies by email.
Ask RAZE AI.
Instant answers from these guides, any time.
Send a support request.
Tell us the product and guide; the form is here.
Call or email.