Finding Answers in the FAQ
Open the FAQ from the Help menu to read answers to the questions RAZE inspectors ask most, without leaving the app.
Runs on: iPhone and Android. Get it on the App Store or Google Play.
Quick Reference
Tap the menu button at the top left of the map, then tap Help.
Scroll to General Help and tap FAQ.
Tap a question, or type a word in Search.
Before You Start
You're signed in to the RAZE Mobile App with your inspector account.
Step 1 — Open Help
Tap the menu button
On the map screen, tap the round green menu button at the top left. The menu slides open over the map.
Tap Help
Your name is at the top of the menu. Tap Help, just above Settings.
Scroll to General Help
The Help screen opens with a Search bar, Contact Support and the Quick Reference Guides. Scroll down to General Help: FAQ, Glossary and Quick Support are listed there.
Step 2 — Open the FAQ
Tap FAQ
Under General Help, tap FAQ, the second line.
Step 3 — Find Your Question
Browse or search
The FAQ lists the questions inspectors ask most, such as "How do I coordinate an Inspection?", "What is a Final Inspection?", "What is a Direct Request?" and "How do I review Past Inspections?" Tap a question to open it, or type a word in the Search bar at the top.
Tips
DO
- •Check the FAQ first for questions about turn times, Direct Requests and Final Inspections.
- •Search one word, such as "Final" or "Marketplace", to narrow the list.
WATCH FOR
- •The back arrow at the top left returns you to Help, where Glossary and Quick Support are one tap away.
Troubleshooting
Help and support
- Find answers in the FAQ (this guide)
Use this guide with AI.
Ask RAZE AI here, or hand the plain-text guide to the assistant you already use.
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