# Turning On Biometric Login

> Switch on biometric authentication in Settings and sign in to the RAZE Mobile App with Face ID instead of typing your password.

Product: RAZE Mobile App
Runs on: iPhone and Android. The RAZE Mobile App is a phone app for iPhone (Apple App Store) and Android (Google Play).
Product guides: https://getaraze.com/tools/mobile-app
Source: https://getaraze.com/tools/turn-on-biometric-login
All guides: https://getaraze.com/tools

## Quick Reference

- Tap the menu button at the top left of the map, then tap Settings.
- Under Login, find Enable biometric authentication.
- Tap the switch and look at your phone to confirm with Face ID.
- Check the banner: "Biometric login has been activated."

## Before You Start

- You're signed in to the RAZE Mobile App with your inspector account.
- Biometric sign-in is set up on your phone (Face ID on an iPhone).

## Step 1: Open Settings

**Tap the menu button.** On the map screen, tap the round green menu button at the top left. The menu slides open over the map.

![Tap the menu button at the top left of the map.](https://getaraze.com/images/docs/mobile-app/turn-on-biometric-login/01-open-menu.webp)

**Tap Settings.** Your name is at the top of the menu and Settings is the last item in the list. Tap Settings.

![Tap Settings, the last item in the menu.](https://getaraze.com/images/docs/mobile-app/turn-on-biometric-login/02-open-settings.webp)

## Step 2: Find the Biometric Switch

**Look under Login.** Below the Notifications section is Login, with Enable biometric authentication on its first line. A green switch means biometric login is already on. A grey switch means it is off.

![Enable biometric authentication, under Login. Green means on.](https://getaraze.com/images/docs/mobile-app/turn-on-biometric-login/03-find-biometric-switch.webp)

## Step 3: Turn It On

**Tap the switch and confirm.** Tap the grey switch. Your phone asks for Face ID: look at the screen and wait for the check mark.

![Face ID confirms it is you.](https://getaraze.com/images/docs/mobile-app/turn-on-biometric-login/05-confirm-face-id.webp)

**Check the banner.** A green Successful banner reads "Biometric login has been activated," and the switch is green. From now on you sign in with a glance instead of typing your password.

!["Biometric login has been activated." The switch is green.](https://getaraze.com/images/docs/mobile-app/turn-on-biometric-login/06-biometric-on.webp)

## Step 4: Turn It Off

**Tap the green switch.** To go back to your password, tap the green switch. It turns grey and the banner reads "Biometric login has been deactivated."

!["Biometric login has been deactivated." The switch is grey.](https://getaraze.com/images/docs/mobile-app/turn-on-biometric-login/04-biometric-off.webp)

## Tips

**DO**
- Turn it on once: it stays on until you switch it off.
- Use it on busy sites, where nobody has to watch you type a password.
- Sign in with a glance when you are wearing work gloves or standing in the sun.

**WATCH FOR**
- The banner. "Activated" means biometric login is on; "deactivated" means it is off.
- A phone without Face ID or fingerprint sign-in set up. Set it up in the phone's settings first.

## Troubleshooting

**Q: My phone doesn't ask for Face ID when I tap the switch.**
A: Check that Face ID is set up in your phone's settings and that the RAZE app is allowed to use it. Then tap the switch again.

**Q: Face ID doesn't recognize me.**
A: Face ID is your phone's own check. Hold the phone at eye level with your face in view and try again. If it keeps failing, contact RAZE support at contact@getaraze.com.

**Q: How do I turn biometric login off?**
A: Open Settings and tap the green Enable biometric authentication switch. It turns grey and the banner reads "Biometric login has been deactivated."

## Need Help?

Email RAZE support at contact@getaraze.com, or send a support request from https://getaraze.com/tools.