# Understanding Job Statuses

> Every inspection moves from Lender Open to Submitted to your decision, and each status tells you what to do next.

Product: RAZE Ordering Engine
Source: https://getaraze.com/tools/ordering-engine-job-statuses
All guides: https://getaraze.com/tools

## Quick Reference

- Before the visit: Pending Creation, Lender Open, Lender Assigned, Lender Scheduled, In Progress.
- After submission: Submitted, Submitted Pending Approval, Submitted with Issue.
- Your decision: Lender Approved or Lender Rejected.
- Exceptions: Blocked, On Hold, Deleted.

## Before You Start

- You have opened a project's Jobs tab.

## Step 1: Before the Visit

**Pending Creation.** Drafted, not yet released.

**Lender Open.** Released. RAZE is finding an inspector. New orders start here.

**Lender Assigned.** An inspector is matched, but the visit is not scheduled yet.

**Lender Scheduled.** The site visit is confirmed.

**In Progress.** The inspection is underway.

## Step 2: After Submission

**Submitted.** Review the report and photos, then Accept or Reject. With auto-approve on, the system may approve it for you.

**Submitted Pending Approval.** Your decision is needed. Accept or Reject.

**Submitted with Issue.** The inspector flagged a problem. Read the alert first.

## Step 3: Your Decision

**Lender Approved.** The inspection is accepted and the draw can be released.

**Lender Rejected.** The inspection is sent back, and the inspector may redo the visit.

## Step 4: Exceptions

**Blocked.** The job cannot move forward. Investigate and resolve it.

**On Hold.** Paused on purpose.

**Deleted.** Removed and excluded from reporting.

## Step 5: Change a Status

**Use the About panel.** On the Jobs tab, click the eye icon. In the About panel, open the Status dropdown and pick the new status. Notices go to everyone involved.

![The Status and Report fields in the About panel.](https://getaraze.com/images/docs/ordering-engine/ordering-engine-job-statuses/01-job-status.webp)

**Attach an outside report.** Under Report, click the upload icon to attach a PDF that came from outside RAZE.

## Tips

**DO**
- Read the alert first on Submitted with Issue.
- Use On Hold for intentional pauses.

**WATCH FOR**
- Every status change sends notices to everyone involved.
- Deleted jobs drop out of reporting.

## Troubleshooting

**Q: What does Lender Open mean?**
A: The order is released and RAZE is finding an inspector.

**Q: What do I do with Submitted with Issue?**
A: The inspector flagged a problem. Read the alert before you decide.

**Q: Does changing a status notify people?**
A: Yes. Notices go to everyone involved.

## Need Help?

Email RAZE support at contact@getaraze.com, or send a support request from https://getaraze.com/tools.