# Reopening an Inspection After a Rejection

> When a lender rejects a report, set the status back to In Progress so you can fix it and submit again.

Product: RAZE Inspector Portal
Runs on: Desktop and tablet. The RAZE Inspector Portal is a web app for desktop and tablet browsers, not a phone app.
Product guides: https://getaraze.com/tools/inspector-portal
Source: https://getaraze.com/tools/inspector-portal-reopen-a-rejected-inspection
All guides: https://getaraze.com/tools

## Quick Reference

- Open the inspection. The status reads Lender Rejected and Submit Report is greyed out.
- Click the Lender Rejected badge in the About panel.
- In Edit Status, choose In Progress and click Save.
- Fix what the lender flagged, then click Submit Report again.

## Before You Start

- The lender rejected the inspection in the Ordering Engine or through the API.
- You're signed in to the Inspector Portal on a computer or tablet.
- You know what needs fixing. The reject reason is optional, so ask the lender if none came with it.

## Step 1: Know How Rejection Works

**The lender rejects a submitted report.** A lender reviews the submitted report and clicks Reject Inspection, with an optional Reject Reason. The status becomes Lender Rejected and stays there until someone moves it back to In Progress.

![The lender's Reject Inspection window in the Ordering Engine.](https://getaraze.com/images/docs/inspector-portal/inspector-portal-reopen-a-rejected-inspection/01-reject-inspection.webp)

## Step 2: Open the Rejected Inspection

**Lender Rejected locks the report.** Open the inspection from Jobs. The About panel shows Lender Rejected and Submit Report is greyed out. Editing the Draw Sheet or adding photos won't turn it back on; only the status change does.

![Lender Rejected in the About panel, with Submit Report greyed out.](https://getaraze.com/images/docs/inspector-portal/inspector-portal-reopen-a-rejected-inspection/02-lender-rejected.webp)

## Step 3: Set the Status to In Progress

**Click the status badge.** Click the Lender Rejected badge in the About panel. The Edit Status window opens with an Update Status list.

![Edit Status: pick the new status under Update Status, then click Save.](https://getaraze.com/images/docs/inspector-portal/inspector-portal-reopen-a-rejected-inspection/03-edit-status.webp)

**Choose In Progress, then Save.** Open Update Status, choose In Progress and click Save. The list also shows Lender Open, Submitted and Lender Rejected; to fix a report, choose In Progress.

![Update Status lists Lender Open, In Progress, Submitted and Lender Rejected.](https://getaraze.com/images/docs/inspector-portal/inspector-portal-reopen-a-rejected-inspection/04-choose-in-progress.webp)

## Step 4: Check That Submit Report Is Back

**Status updated.** A Status updated message appears, the badge reads In Progress and Submit Report is active again. Make your changes on the Questionnaire, Draw Sheet and Photos tabs.

![In Progress, with Submit Report active again.](https://getaraze.com/images/docs/inspector-portal/inspector-portal-reopen-a-rejected-inspection/05-status-updated.webp)

## Step 5: Resubmit the Report

**Generate the report.** Click Submit Report. In Customize Report, turn on Separate Photo Details into a downloadable PDF only if you want the photo details as a separate download, then click Generate Report.

![Customize Report: choose the photo details option, then Generate Report.](https://getaraze.com/images/docs/inspector-portal/inspector-portal-reopen-a-rejected-inspection/06-customize-report.webp)

**Review and submit.** The report preview opens. Check the pages, then click Submit Report.

![Review the preview, then click Submit Report.](https://getaraze.com/images/docs/inspector-portal/inspector-portal-reopen-a-rejected-inspection/07-preview-submit.webp)

**Back with the lender.** The status returns to Submitted, and the lender can accept or reject the new report. If they reject it again, repeat these steps.

![Submitted: the fixed report is back with the lender.](https://getaraze.com/images/docs/inspector-portal/inspector-portal-reopen-a-rejected-inspection/08-submitted.webp)

## Tips

**DO**
- Read the reject reason before you change anything.
- Fix everything the lender flagged before you resubmit.
- Check the report preview before you click Submit Report.

**WATCH FOR**
- Submit Report stays greyed out until the status is In Progress.
- Choose In Progress, not Submitted: Submit Report sends the fixed report.
- Testing an integration? Run this loop in Stage before you go live.

## Troubleshooting

**Q: Submit Report is greyed out.**
A: The status is still Lender Rejected. Click the badge, choose In Progress and click Save.

**Q: The badge doesn't open Edit Status.**
A: Your account may not have access to change the status. Contact RAZE support with the job number and we'll check it.

**Q: Do I need a new order after a rejection?**
A: No. The same inspection is fixed and resubmitted. Each rejection returns it to Lender Rejected; an acceptance sets Lender Approved.

## Need Help?

Email RAZE support at contact@getaraze.com, or send a support request from https://getaraze.com/tools.