# Getting Help on an Inspection

> Tap Help on any inspection card to switch to Draft Mode, call RAZE support with the inspection ID, or request support for a specific issue.

Product: RAZE Mobile App
Runs on: iPhone and Android. The RAZE Mobile App is a phone app for iPhone (Apple App Store) and Android (Google Play).
Product guides: https://getaraze.com/tools/mobile-app
Source: https://getaraze.com/tools/get-help-on-an-inspection
All guides: https://getaraze.com/tools

## Quick Reference

- Open the inspection card and tap Help at the top right.
- Weak connection? Tap Draft Mode.
- To call, tap the support number and give the inspection ID shown above it.
- To email, select your issue and tap Request Support.

## Before You Start

- You're signed in to the RAZE Mobile App with your inspector account.
- The inspection you need help with is open on its card.

## Step 1: Open Help on the Inspection

**Tap Help.** Open the inspection card. Tap the green Help button at the top right, across from Back.

![Help, at the top right of the inspection card.](https://getaraze.com/images/docs/mobile-app/get-help-on-an-inspection/01-tap-help.webp)

## Step 2: Pick the Fastest Route

**Limited internet connection.** The Help panel opens with the inspection address at the top. If your connection is weak on site, tap Draft Mode, beside "Limited Internet Connection?"

![Draft Mode, and the support number with the inspection ID.](https://getaraze.com/images/docs/mobile-app/get-help-on-an-inspection/02-draft-mode-and-call.webp)

**Call support.** The line "Call support and provide inspection ID" shows the ID for this inspection. Tap the number under it, (888) 404-RAZE, and give that ID when RAZE support answers.

## Step 3: Request Support by Issue

**Select your issue.** Under Email Support, tap the issue that matches your problem: Unconfirmed location, Unable to Lock Inspection, Unable to Start Inspection, Unable to Cancel Inspection, Map Sends to Wrong Location or Incorrect GC Contact Information. Scroll for more. The check mark moves to the issue you tap.

![Unable to Start Inspection is selected. Tap Request Support.](https://getaraze.com/images/docs/mobile-app/get-help-on-an-inspection/03-request-support.webp)

**Tap Request Support.** Tap Request Support at the bottom of the panel to send the request for this inspection.

## Tips

**DO**
- Open Help from the inspection you are asking about, so the right ID travels with it.
- Call when you are on site and blocked. Use Request Support when it can wait.
- Pick the issue that matches best: it tells support where to look first.

**WATCH FOR**
- The check mark. Only one issue is selected at a time, so check it before you send.
- The list is longer than the screen. Scroll to see every issue.

## Troubleshooting

**Q: Where do I find the inspection ID?**
A: Tap Help on the inspection card. The ID is at the end of the line "Call support and provide inspection ID."

**Q: My issue isn't in the list.**
A: Scroll the list first: it continues below the screen. If nothing fits, tap the support number to call, or email contact@getaraze.com.

**Q: I need help with an inspection I already submitted.**
A: Use Quick Support in the Help menu. It lists your last five inspections with an Email Support button on each. See Emailing Support About a Past Inspection.

## Need Help?

Email RAZE support at contact@getaraze.com, or send a support request from https://getaraze.com/tools.