# Fixing a Missing PDF

> When the red Missing PDFs button shows on the map, open each listed inspection, let its report data load, then view and send the report.

Product: RAZE Mobile App
Runs on: iPhone and Android. The RAZE Mobile App is a phone app for iPhone (Apple App Store) and Android (Google Play).
Product guides: https://getaraze.com/tools/mobile-app
Source: https://getaraze.com/tools/fix-a-missing-pdf
All guides: https://getaraze.com/tools

## Quick Reference

- Tap the red Missing PDFs button at the top of the map.
- Tap Open beside an inspection in the list.
- Wait while "Loading report data..." shows.
- Tap Upgrade and View Report, then Send Report.

## Before You Start

- You're signed in to the RAZE Mobile App with your inspector account.
- A good connection: the app loads the Draw Sheet and every photo of the inspection.

## Step 1: Open the Missing PDF List

**Tap Missing PDFs.** When one of your submitted inspections has no report PDF, a red Missing PDFs button shows at the top of the map screen. Tap it.

![The red Missing PDFs button, at the top of the map.](https://getaraze.com/images/docs/mobile-app/fix-a-missing-pdf/01-missing-pdfs-button.webp)

**Tap Open on an inspection.** The Missing PDF window lists each inspection that is missing its PDF. Tap the green Open button beside the first one.

![Each inspection that is missing its PDF has an Open button.](https://getaraze.com/images/docs/mobile-app/fix-a-missing-pdf/02-missing-pdf-list.webp)

## Step 2: Let the Report Data Load

**Wait for the loading to finish.** The inspection opens in My Past Inspections with a red "Loading report data..." label at the top. The Draw Sheet appears first, then the photos load one by one, with a count such as 17/19. Upgrade and View Report stays grey until everything is loaded.

!["Loading report data..." while the Draw Sheet and photos load.](https://getaraze.com/images/docs/mobile-app/fix-a-missing-pdf/03-loading-report-data.webp)

## Step 3: View and Send the Report

**Use the two buttons.** When loading finishes, the red label is replaced by two buttons. Tap the green Upgrade and View Report to open the report, then tap the red Send Report to send it.

![Upgrade and View Report and Send Report, ready to tap.](https://getaraze.com/images/docs/mobile-app/fix-a-missing-pdf/04-report-ready.webp)

**Repeat for each inspection.** Go back to the map and tap Missing PDFs again. Open the next inspection in the list and repeat until the list is clear.

## Tips

**DO**
- Clear Missing PDFs when you are on Wi-Fi or a strong signal.
- Work down the list one inspection at a time.
- Check the address and draw number at the top before you send.

**WATCH FOR**
- The grey Upgrade and View Report button. Grey means the data is still loading.
- The photo count. Wait until it reaches the total before you expect the buttons.

## Troubleshooting

**Q: The loading never finishes.**
A: Check your connection, go back and tap Open on the inspection again. If the photo count still stops, contact RAZE support at contact@getaraze.com with the address and the draw number.

**Q: Where else can I see these inspections?**
A: Open the menu and tap My Past Inspections. The Missing PDF window also has a Go to Past Inspections link.

**Q: I don't see a Missing PDFs button.**
A: Then none of your inspections is missing its PDF, and there is nothing to fix.

## Need Help?

Email RAZE support at contact@getaraze.com, or send a support request from https://getaraze.com/tools.