# Finding Answers in the FAQ

> Open the FAQ from the Help menu to read answers to the questions RAZE inspectors ask most, without leaving the app.

Product: RAZE Mobile App
Runs on: iPhone and Android. The RAZE Mobile App is a phone app for iPhone (Apple App Store) and Android (Google Play).
Product guides: https://getaraze.com/tools/mobile-app
Source: https://getaraze.com/tools/find-answers-in-the-faq
All guides: https://getaraze.com/tools

## Quick Reference

- Tap the menu button at the top left of the map, then tap Help.
- Scroll to General Help and tap FAQ.
- Tap a question, or type a word in Search.

## Before You Start

- You're signed in to the RAZE Mobile App with your inspector account.

## Step 1: Open Help

**Tap the menu button.** On the map screen, tap the round green menu button at the top left. The menu slides open over the map.

![Tap the menu button at the top left of the map.](https://getaraze.com/images/docs/mobile-app/set-alert-range/01-open-menu.webp)

**Tap Help.** Your name is at the top of the menu. Tap Help, just above Settings.

![Tap Help in the menu.](https://getaraze.com/images/docs/mobile-app/help-menu/02-tap-help.webp)

**Scroll to General Help.** The Help screen opens with a Search bar, Contact Support and the Quick Reference Guides. Scroll down to General Help: FAQ, Glossary and Quick Support are listed there.

![The Help screen. General Help is below the Quick Reference Guides.](https://getaraze.com/images/docs/mobile-app/help-menu/03-help-screen.webp)

## Step 2: Open the FAQ

**Tap FAQ.** Under General Help, tap FAQ, the second line.

![FAQ, under General Help.](https://getaraze.com/images/docs/mobile-app/find-answers-in-the-faq/03-tap-faq.webp)

## Step 3: Find Your Question

**Browse or search.** The FAQ lists the questions inspectors ask most, such as "How do I coordinate an Inspection?", "What is a Final Inspection?", "What is a Direct Request?" and "How do I review Past Inspections?" Tap a question to open it, or type a word in the Search bar at the top.

![The FAQ, with Search at the top.](https://getaraze.com/images/docs/mobile-app/find-answers-in-the-faq/04-faq.webp)

## Tips

**DO**
- Check the FAQ first for questions about turn times, Direct Requests and Final Inspections.
- Search one word, such as "Final" or "Marketplace", to narrow the list.

**WATCH FOR**
- The back arrow at the top left returns you to Help, where Glossary and Quick Support are one tap away.

## Troubleshooting

**Q: My question isn't in the FAQ.**
A: Go back to Help and tap CALL SUPPORT, or open Help on the inspection card to request support for that inspection. You can also email contact@getaraze.com.

**Q: Where are the step-by-step guides?**
A: On the Help screen, under Quick Reference Guides, and on getaraze.com/tools, where every guide has screenshots.

**Q: Do I need a connection to open the FAQ?**
A: If the FAQ does not load, check your connection and try again. For a weak connection on site, see Getting Help on an Inspection.

## Need Help?

Email RAZE support at contact@getaraze.com, or send a support request from https://getaraze.com/tools.