# Emailing Support About a Past Inspection

> Quick Support lists your last five inspections and writes the support email for you, with the address, the draw number and your contact details.

Product: RAZE Mobile App
Runs on: iPhone and Android. The RAZE Mobile App is a phone app for iPhone (Apple App Store) and Android (Google Play).
Product guides: https://getaraze.com/tools/mobile-app
Source: https://getaraze.com/tools/email-support-about-a-past-inspection
All guides: https://getaraze.com/tools

## Quick Reference

- Tap the menu button at the top left of the map, then tap Help.
- Scroll to General Help and tap Quick Support - Past 5 inspections.
- Tap Email Support on the inspection you need help with.
- Add your question to the email and send it.

## Before You Start

- You're signed in to the RAZE Mobile App with your inspector account.
- An email account is set up in the mail app on your phone.

## Step 1: Open Help

**Tap the menu button.** On the map screen, tap the round green menu button at the top left. The menu slides open over the map.

![Tap the menu button at the top left of the map.](https://getaraze.com/images/docs/mobile-app/set-alert-range/01-open-menu.webp)

**Tap Help.** Your name is at the top of the menu. Tap Help, just above Settings.

![Tap Help in the menu.](https://getaraze.com/images/docs/mobile-app/help-menu/02-tap-help.webp)

**Scroll to General Help.** The Help screen opens with a Search bar, Contact Support and the Quick Reference Guides. Scroll down to General Help: FAQ, Glossary and Quick Support are listed there.

![The Help screen. General Help is below the Quick Reference Guides.](https://getaraze.com/images/docs/mobile-app/help-menu/03-help-screen.webp)

## Step 2: Open Quick Support

**Tap Quick Support - Past 5 inspections.** Under General Help, tap Quick Support - Past 5 inspections, the last line.

![Quick Support - Past 5 inspections, under General Help.](https://getaraze.com/images/docs/mobile-app/email-support-about-a-past-inspection/03-tap-quick-support.webp)

## Step 3: Choose the Inspection

**Find it in Last 5 inspections.** Quick Support lists your last five inspections, newest first. Each card shows the date it was submitted, its status, a photo, the project name and the address.

![Last 5 inspections. Each card has its own Email Support button.](https://getaraze.com/images/docs/mobile-app/email-support-about-a-past-inspection/04-last-five-inspections.webp)

**Tap Email Support.** Tap the red Email Support button on the inspection you need help with.

## Step 4: Send the Email

**Check the email the app wrote.** Your phone's mail app opens a new message, already addressed to RAZE support. The subject carries the address and the draw number. The message says who is asking, which draw and project it is about, where the property is, and the phone number and email where support can reach you.

![The email is addressed, titled and written for you.](https://getaraze.com/images/docs/mobile-app/email-support-about-a-past-inspection/05-support-email.webp)

**Add your question and send.** Type what you need help with in the message, then tap the blue send arrow at the top right.

## Tips

**DO**
- Use Quick Support for questions after you submit, such as a correction or a question about the report.
- Add one clear sentence about what you need before you send.

**WATCH FOR**
- The card you tap. Each Email Support button writes the email for its own inspection.
- The From address. Replies go to the account your mail app sends from.

## Troubleshooting

**Q: The inspection I need isn't in the list.**
A: Quick Support shows your last five inspections. For an older one, email contact@getaraze.com with the address and the draw number.

**Q: Nothing happens when I tap Email Support.**
A: The button opens your phone's mail app. Check that the mail app is installed and signed in to an email account, then tap Email Support again.

**Q: I need help with an inspection I have not submitted yet.**
A: Open that inspection and tap Help at the top right of its card. See Getting Help on an Inspection.

## Need Help?

Email RAZE support at contact@getaraze.com, or send a support request from https://getaraze.com/tools.