# Coordinating Site Access with the Borrower

> Coordination is mandatory: text the borrower from the inspection card for access details and a time to meet on-site.

Product: RAZE Mobile App
Source: https://getaraze.com/tools/coordinate-site-access
All guides: https://getaraze.com/tools

## Quick Reference

- Open the inspection and find the borrower's name and phone number.
- Tap the message icon next to the phone number.
- Keep Recommended AutoText selected and tap Message.
- Review the text in your Messages app and tap send.

## Before You Start

- The inspection is assigned to you and shows in the RAZE mobile app.
- Your phone can send text messages.

## Step 1: Open the Inspection Card

**Find the borrower contact.** The inspection card shows the property address, due date, draw number, request date, and fee. Below that are the borrower's name and phone number. Tap the green message icon to the right of the phone number.

![Tap the message icon next to the borrower's phone number.](https://getaraze.com/images/docs/mobile-app/coordinate-site-access/01-inspection-card.webp)

## Step 2: Choose Your AutoText

**Keep Recommended AutoText.** Select Preset AutoText opens with Recommended AutoText already selected. It fills in a standard access request for you. Choose No AutoText if you want to write the message yourself. Then tap Message.

![Recommended AutoText is selected. Tap Message to continue.](https://getaraze.com/images/docs/mobile-app/coordinate-site-access/02-select-autotext.webp)

## Step 3: Review and Send

**Check the message.** Your phone's Messages app opens with the borrower's number and the message filled in. The recommended text introduces you by first name as the draw inspector, names the property, and asks for access details (such as gate codes) and a convenient time to meet on-site. Edit it if needed, then tap send.

![The AutoText fills in your name and the property address.](https://getaraze.com/images/docs/mobile-app/coordinate-site-access/03-review-message.webp)

**The message is sent.** The message appears in your conversation with the borrower. Switch back to the RAZE app to continue.

![The access request is on its way to the borrower.](https://getaraze.com/images/docs/mobile-app/coordinate-site-access/04-message-sent.webp)

## Tips

**DO**
- Coordinate before every site visit. It's mandatory.
- Use Recommended AutoText so every borrower gets the same clear, professional request.
- Ask for anything you need to get on-site, like gate codes or a lockbox, and a time to meet.

**WATCH FOR**
- The phone number. Confirm it matches the borrower on the card before you send.
- Replies. The text goes from your phone's Messages app, so the borrower's reply comes back there, not in the RAZE app.
- Your number. The borrower sees the phone number you text from.

## Troubleshooting

**Q: I want to write my own message.**
A: On Select Preset AutoText, choose No AutoText, then tap Message.

**Q: Tapping the message icon doesn't open my Messages app.**
A: Check that your phone can send text messages and has a default messaging app set up.

**Q: The borrower's phone number is missing or wrong.**
A: Contact RAZE support at contact@getaraze.com so the project contact can be corrected.

## Need Help?

Email RAZE support at contact@getaraze.com, or send a support request from https://getaraze.com/tools.